Take a booking over the phone
Create a reservation manually when a guest calls, including holds, deposits, and confirmation emails.
Most reservations arrive through a channel, but you will still take some directly. A manual booking behaves exactly like a channel one once it is saved.
Check availability first
Open the availability calendar for the property and confirm the dates are open. A date can look free while still being blocked by a minimum-stay rule, which the calendar shows as a striped cell.
Create the reservation
- Choose the property and unit.
- Enter arrival and departure dates.
- Add the guest name, email, and phone.
- Set the rate — the default comes from the rate plan, and you can override it.
Holds and deposits
If the guest is not ready to pay, save the booking as a Hold. Holds block the dates but expire automatically after the window set in your property settings, so unpaid enquiries do not sit on your calendar forever.
A confirmation email goes out as soon as the status changes from Hold to Confirmed — not when the booking is first created.